Frequently Asked Questions
Everything you need to know about your NUXE beauty experience.
How can I track my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We accept returns for unopened and unused products within 30 days of purchase. Please contact our customer service team to initiate a return and receive a prepaid shipping label.
Are NUXE products tested on animals?
No, NUXE does not test any of its products or ingredients on animals, in compliance with European regulations. We are committed to ethical beauty and safety.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are securely encrypted for your protection.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which deliver within 1-2 business days.
Are your products suitable for sensitive skin?
Most NUXE products are formulated to be gentle and are dermatologically tested. However, we recommend checking the specific ingredient list on the product page or performing a patch test before full application.